An
educational program intended to managers working with business
in service, manufacturing or trading companies. Leadership and
business have a lot in common. Leadership is about internal relationship
and business is about external relationship.
The education is
directed to you who:
- will commence
a management position
- just have entered a management position.
- have been manager for a while and will grow
more.
The objectives
of the education is to develop the participants:
Management - the ability to take responsibility
for your business
Leadership - the ability to coach the staff
toward common objectives.
Business - the ability to create and keep relationships
with customers and suppliers.
The content of the
education:
The
Manager and the Leadership
Objectives and visions
Structures of organizations
Control systems - Forms and tools
Power and influence
Delegating and responsibility
Conflict management
Mobbing
Ethics and morals
Relationship
and empathy - Emotional intelligence
The ability to manage yourself
and the ability to manage relationships to others.
Employee ship - Commitment
and job satisfaction.
Development
and changes
Information - Des information - Spreading
of rumors
Communication between people
Attention -"strokes"
Mentorship, Coaching
Our differences -team and behavior
profiles
Development talks
Business
and the sales process
The sales process
The planning phase - business idea, market communication
The contact phase - sales reluctance
The sales phase - need analysis, sales skills
The after sales phase - customer care, complaint management
Benchmarking
Personal
growth
Rhetoric and presentation skills
Performance skills
Personal planning
Stress management and "burn
out"
Mental training
Action
plan
This
e-learning program is built up with 562
pictures, 15 exercises, 64 pages of documentation
Tutor:
Tom Nilsson - TARNI Management
Time:
approx. 25 hours
Cost: 835€
excl.VAT/participant
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