educational program intended to managers working with business
in service, manufacturing or trading companies. Leadership and
business have a lot in common. Leadership is about internal relationship
and business is about external relationship.
The education is
directed to you who:
- will commence
a management position
- just have entered a management position.
- have been manager for a while and will grow
of the education is to develop the participants:
Management - the ability to take responsibility
for your business
Leadership - the ability to coach the staff
toward common objectives.
Business - the ability to create and keep relationships
with customers and suppliers.
The content of the
Manager and the Leadership
Objectives and visions
Structures of organizations
Control systems - Forms and tools
Power and influence
Delegating and responsibility
Ethics and morals
and empathy - Emotional intelligence
The ability to manage yourself
and the ability to manage relationships to others.
Employee ship - Commitment
and job satisfaction.
Information - Des information - Spreading
Communication between people
Our differences -team and behavior
and the sales process
The sales process
The planning phase - business idea, market communication
The contact phase - sales reluctance
The sales phase - need analysis, sales skills
The after sales phase - customer care, complaint management
Rhetoric and presentation skills
Stress management and "burn
e-learning program is built up with 562
pictures, 15 exercises, 64 pages of documentation
Tom Nilsson - TARNI Management
approx. 25 hours