Complaint management is an important
part of all operations quality work.
Customer care is the most profitable
activity in a business. It costs five times more to gain a new
customer than keeping an old. Complaint is a gift and must be
managed like that.
- How you build up and maintain
- How to manage and treat a complaint.
- How to create a complaint policy.
- How to implement complaint management policy
in the organization.
An education that inspires to meet
every relationship with care - a relationship that will be the
key to success.
Relationship - the competition
and the future
The sales process
Communication between people
After sales - customer care
Complaint management - pleased customers
The ability to manage your own feelings.
The ability to manage relationship to others.
Create a complaint management policy
This e-learning program is built
up with 209 pictures, 7 exercises, 18 pages of documentation
Tom Nilsson, TARNI Management
Time: approx. 5 hours